New research report: Heritage volunteering in Scotland

Volunteering remains vital to the preservation and promotion of Scotland’s heritage despite pressures of reduced organisational budgets and growing demands on people’s time and money. From grassroots groups to national institutions, volunteers dedicated thousands of hours every year to care for and celebrate Scotland’s places, landscapes and stories.

What the report reveals

Drawing on surveys of 53 heritage organisations and 331 heritage volunteers in Scotland, the report explores both the strengths and challenges of heritage volunteering today. Key findings include:

• Heritage volunteering has many benefits. The vast majority of surveyed volunteers reported that volunteering increased their wellbeing, supported skills development and helped them learn about places, aligning with sectoral and national wellbeing, skills development and placemaking initiatives.

• Skills gaps remain. Surveyed volunteers report gaining experience in communication, teamwork and visitor engagement, but fewer opportunities exist in digital, leadership and traditional skills, which the sector needs most.

• Volunteer engagement is underfunded. More than a third of organisations surveyed have no dedicated volunteer manager, limiting capacity to support and retain volunteers.

• Inclusion requires greater focus. Whilst most surveyed volunteers’ access needs were met, barriers like financial pressures, caring responsibilities and limited support can prevent people from participating.

• Organisations and volunteers differ in priorities. Volunteers are often motivated by community and wellbeing, while organisations assume a stronger focus on heritage careers.

Why it matters

The research shows that heritage volunteering delivers wide-ranging benefits for individuals, communities and the heritage sector. However, greater investment, flexibility and inclusivity are needed to ensure everyone can take part and that organisations are equipped with the skills and resources to thrive.

Read the research summary, as well as the full report.